Telecommunication research in information systems: an investigation of the literature

Telecommunications management is becoming a top priority of IS executives. Executive's concerns range from network establishment and getting connectivity to using IS for competitive advantage. In a rapidly changing environment, these executives search for guidance and insights. Unfortunately, they might find limited help from IS research. An extensive literature review of more than 9,800 articles covering over eleven years of MIS research showed that academicians have not placed the same emphasis as practitioners on telecommunications management. Furthermore, the majority of telecommunications research focuses on lower level management issues, such as installing a network, rather than using IS for competitive advantage. More research in telecommunications is needed to provide IS executives with insights on how to management the telecommunications function.