Telematics-based vehicle status monitoring and customer concerns Remedy

System and method for monitoring the operability state of vehicle components, subsystems shall and systems on board the vehicle and / or removed, and with respect to use of the information collected and data about the vehicle to create a database for the vehicle of the functioning state of the various components, subsystems and systems. When a customer brings a vehicle to a service center or to a dealer and complains about a specific problem and the service center wants to replace part of a this problem associated with the OEM or manufacturer can the replacement of the part based on a review of the database with respect to the known functioning state authorize the part or reject. Thus, typically only parts that can not be functional, authorized to substitute. In addition, the database to resolve customer concerns for customers can be made available.