Multilevel Accessibility Evaluation of Institutional Websites in Tunisia

Actually several public and private services are more and more popular on the Web, even though they are intended to be usable for everyone regardless of age, disability and environment or technology limitations, their accessibility remains a real issue. This might be a factor of discrimination and exclusion of a large proportion of users. To raise awareness about web accessibility, this paper focuses on evaluating the accessibility of a sample of institutional websites in Tunisia. The evaluation was not limited to automatic and manual check but it was extended to accessibility tests involving end-users. The results show that the accessibility guidelines are often violated and in some cases are not adopted at all.