Quality management in health care

Part 1 Background and context of quality management in Australia: introduction to and purpose of part 1 history of quality management in Australia hospitals - a changed and changing environment hospital and professional liability why we need quality management. Part 2 Concepts in quality management: introduction to and purpose of part 2 total quality management the health care system health as a production function quality and its measurement quality management, assurance and improvement practice policies and criteria structured quality improvement management of quality management. Part 3 An effective quality management programme: introduction of and purpose of part 3 governing body, management and hospital by-laws the quality management committee and an effective committee system appendices - model terms of reference for quality management committees, the quality management department, model job description and qualifications for a quality manager, medical records, getting started. Part 4 Quality management methodologies: introduction to and purpose of part 4 credentialling and appointment of medical staff appendices - model terms of reference for medical appointment advisory committees, model terms of reference for credentials committees, domains for credentialling, patient satisfaction surveys, structured quality review. Part 5 Risk management: introduction to and purpose of part 5 professional liability occupational health and safety. Part 6 Quality Management and the law: introduction to and purpose of part 6 liability of hospitals and medical practitioners natural justice defamation. Part 7 Introduction to and purpose of part 7.