논문 : 관광기업 간 통합 정보시스템의 평가 -시스템 사용자 관점을 중심으로-

The purpose of this study was to test an integrated information system evaluation model that incorporates the effects of strategic alliance among tourism industries. An expanded IS evaluation model that was founded on D&M IS Success Model and integrated the effects of strategic alliance was proposed based on literature review. A survey of tourism industry employees (n=208) was conducted in order to empirically test the proposed model. To achieve the objective, this research analyzed covariance structural models among the concepts, and vouched the results of the existing researches by clarifying the effectual relations among ERP system integration, quality, user satisfaction, ERP system performance, and strategic Alliance performance. Model fit indices obtained from the results of structural equation analysis suggest that the proposed model can be used to evaluate the success of an integrated information system which is developed and use for the purpose of strategic alliance among tourism industries. It is observed that causational relation affects ERP system integration, quality affects user satisfaction, user satisfaction positively affects ERP system performance, and ERP system performance affects strategic Alliance performance, and such results support the structural model of this research. Consequently, it was shown that the model of this research on integrated ERP system evaluation and strategic Alliance performance is suitable.