THE PROCESS APPROACH IN THE MANAGEMENT OF A MULTI-HOSPITAL, AS A TOOL IMPROVE ITS EFFICIENCY

In view of the increasing demands from stakeholders (patients, management, insurance companies, media, etc.) to ensure the quality of health care and the implementation of the program of state guarantees in the current difficult conditions of increasing importance is the efficient and performance management of medical organisation (MO). As part of these requirements has been widely discussed question of the necessity of building a system of quality management MO. Practical experience shows that building a systematic approach to quality management depends primarily on the availability of managerial competencies for managers and heads of departments MO, as well as their level of motivation, or resistance to organizational change. One of the tested and proved to be a reliable tool in the management of the quality of medical practice is a process approach. With this management tool, it is possible to present the activities of MO as a chain of interrelated processes. It defines the criteria for the quality of the product, the necessary resource and regulatory support, introduces the institute of internal and external customer, which ultimately has a positive effect on the performance indicators and efficiency MO.