Organizational resiliency: how top-performing hospitals respond to setbacks in improving quality of cardiac care.

Tashonna R. Webster1[PhD student], Leslie Curry, PhD2[research scientist], David Berg, PhD3[clinical professor of psychiatry], Martha Radford, MD4[chief quality officer and professor of medicine], Harlan M. Krumholz, MD5, and Elizabeth H. Bradley, PhD6[ professor of public health] 1Center for Public Health and Health Policy, University of Connecticut, Storrs 2Robert Wood Johnson Clinical Scholars Program, Department of Medicine, Yale University School of Medicine, New Haven, Connecticut