지방자치단체 민원실 유니버설디자인에 대한 이용자 만족도

The purpose of the study was to evaluate user’ satisfaction about universal design in Gwangju metropolitan city’s public service center. The data for the analysis was collected through questionnaire survey method from march 3 to April 20, 2015, and the sample consisted of 253 respondents visiting in five district’s public service center in Gwangju metropolitan city. The features of universal design were categorized into supportiveness, communicability, safety and accessibility, and total 25 specific items were included in the evaluation. The data were analyzed using descriptive statistics. The results were as follows : User’s satisfaction with overall facilities had generally high satisfaction level of average 3.01 scores. The highest satisfaction was found in waiting area and the lowest was found in informative material area. Common space had higher satisfaction level in safety than in communication efficacy. Public service space had the highest satisfaction level in safety followed by supportiveness, communication efficacy and accessibility. Waiting space had higher satisfaction level in safety than in supportiveness. Informative material space had the highest satisfaction level in supportiveness followed by safety and communication efficacy.