The Construction of Network Maintenance System for Smart Power Utilization District Focusing on Customer Service

Smart power utilization district is an important constituent of smart grid. Owing to the quantitative and complex of intelligent services, the network for smart power utilization is very complex, and it is very difficult to maintain the network by traditional processes and methods. We construct a network maintenance system focusing on customer service. The core process and module design of the system are based-on ITIL. We design its software system with MVC architecture style, and implement is with J2EE technology. To monitor network flow and devices, we apply network probes to monitor network flow, and apply internet of things technology to monitor the network devices.