Sistema de Gestión de la Calidad en el servicio de Radioterapia del Centro Oncológico

Introduction: taking into account the need to manage the internal processes effectively, and giving a greater emphasis to the multidisciplinary approach and understanding the specialty of cancer as a process of integral and continuous care in which diverse medical, technical and social processes interact in order to offer a service of quality, complying with the requirements of the National Nuclear Safety Center as a regulatory body, Cancer Patient Care Center in Pinar del Rio designed a Quality Management System based on the requirements described in ISO 9001: 2015 Quality Management System-Requirements. Objective: to implement a suitable Quality Management System for the characteristics of the Radiotherapy Service of this entity. Methods: direct observation, interviews, studies and examinations of the Cuban norms and resolutions related to the topic were used for the development of this research, in addition to analytical tools and techniques. Results: this viable solution was confirmed for the public health entities and medical services in general. Currently, the Center has the recognition and endorsement of the National Center for Nuclear Safety to be the first entity of its kind in the country that presents an implemented a Quality Management System. Conclusion: the application in the Center demonstrated a change in its traditional management approach to a management by processes, favoring the efficiency, guaranteeing a greater participation of the interested parties and a considerably increasing of satisfaction showed by the patients with the service received.