Tutoría académica universitaria apoyada mediante WhatsApp: conocer sus ventajas y salvar sus desventajas

This paper describes a teaching research and innovation project whose aim is to assess the effect of using the WhatsApp application for monitoring and academic tutoring of university students of the Faculty of Education of Murcia and Extremadura. The data were collected through two questionnaires filled out by the students before and after the development of the subjects and application of the project, a discussion group with the teachers and the analysis of the content of the messages sent through the application. The results obtained were analyzed taking into account the use and use of the application, the satisfaction of the participants and the advantages and disadvantages described. The results show that proper use of the application is made, more than conventional tutoring, its advantages are enhanced and its disadvantages are weakened and both teachers and students show high levels of satisfaction. Therefore, we can conclude that we are facing a tool with a high potential for supporting academic tutoring.