Improved quality of care based on role exchange experiences

From year 2013 to 2016, the Beijing Municipal Administration of Hospitals has carried out the role exchange campaign at 22 municipal public hospitals. Through this experience, we can increase mutual trust between doctors and patients and enhance the level of hospital management. The campaign adheres to the principles of hospital public welfare, hospital service, patient safety, medical quality management, and continuous improvement, nursing management and quality control, and hospital management. Key words: Hospital administration; Role exchange; Experience; Medical service; Improvement