Method and system for assisting a reader / writer

Support system (1) for supporting communications between a reader / writer (2) and an information carrier (30), comprising: a reader / writer (2) for communications with an information carrier (30), a computer that can communicate with the reader / writer (2), and a support server (6) which can communicate via a network with the computer (5), in which the reader / writer (2) comprising: a measuring unit configured to measure communication condition data, which serve as an indicator of a state of communications with the information carrier (30), a first storage unit adapted to store the communication status data and a control parameter, which is needed for the communications with the information carrier (30), and a first transmitting unit (10, 8, 7, P11), which is designed to read out the control parameters and the communication state information to send it over the network (5) to the computer, the computer comprising: a communication unit (3a, 3b, 3e, 3f) to be transmitted, which is designed to receive the control parameters and the transmitted communication state information and the control parameters and the communication state information over the network (5), having the support server (6): a first receiving unit (S4) that is configured to receive the control parameter and the communication condition data, which are sent over the network (5) from the computer, a determination unit (S8, S9, S10) adapted to determine a regeneration control parameter on the basis of the received control parameter, and the communication condition data, and a second transmitting unit (S11, S12, S13, S14) which is adapted to send the specific renewal control parameters to the computer, the communication unit (3a, 3b, 3e, 3f) is designed on the computer to receive the renewal control parameter to send it to the reader / writer (2), and the reader / writer (2) further comprises: ...