Process-Oriented Organization of Order Processing – A New Method to Meet Customers Demands

Today's world is continuously changing. High quality and flexibility as well as low production costs are still important, but these demands nowadays have to be extended by organisational aspects. However, a process oriented organisation of customer-led order processing from order receiving to shipping can be seen as a key factor for the future. Therefore, it is necessary to gain a process model of activities (processes) to be done in a company. In this case a model has been developed at WZL, which can be used to build up order processing, to identify organisational problems, and to simulate lead times. Additionally work is done in order to use this model for order planning and control and to build up new process oriented cost accounting methods.