Humanização no atendimento ao paciente idoso em unidade de terapia intensiva: análise da literatura sobre a atuação do profissional de saúde

This study is a bibliographic revision which aims to identify in literature the difficulties faced by health professionals concerning humanized care in the hospital ambient, specifically in Intensive Care Units – ICU’s. The ICU is an unknown, uncertain and feared place for the patients and their families. Furthermore, this document also aims to contribute to the improvement of interned elderly patients assistance. Humanizing has as its objective the improvement of human relationships in all assistance levels: medical staff, patients and their families. How well the patient is received is a strategy used in order to obtain better care of the patient aiming at the establishment of the credibility and trust in which the health professional must assume an appropriate behavior, capable of fulfilling all the patients requirements.