Pengembangan Aplikasi Sistem Pelaporan Helpdesk Sihepi Berbasis Website Pada Perum Percetakan Uang Republik Indonesia

PERURI (Indonesian Money Printing Corporation) is a BUMN (state-owned enterprise) that is assigned to print rupiahs for RI (Republic of Indonesia) in accordance with Government Regulation Number 6 of 2019. The author tries to analyze the problem of PERURI and helps resolve the problem due to limited information about reporting damage to hardware or software. The author uses the method of data collection, and starts development by developing a website-based application that already exists in PERURI as a media reporting all problems related to hardware or software that apply at PERURI. This website- based Sihepi Helpdesk application is used to report any damage to PERURI's computer or software to the technician on duty. Reporting on the use of Sihepi Helpdesk can make it easier for employees to report all their problems and will be done according to the SLA (Service Level Agreement) that has been determined by the company. Impression to employees because it contains information from each ticket in the form of ticket status, the level of the ticket and a brief information on each ticket that is reported to attract the attention of employees so that they can report any problems through this application. So that the recording of the report can be submitted properly.The results of the Sihepi PERURI Helpdesk application have been created and used by the IT (Information Technology) Division.