Designing a Collaboration Platform for Electricity Consumer Councils

Worldwide, the electricity sector has undergone radical changes with the emergence of new technologies that expand possibilities. In such a dynamic environment, the sector's regulatory and supervisory activities became major challenges. In this article, we present a case study on the collaborative design of a digital platform for learning, accessing information and fostering the collaboration between distributors, the regulatory agency and electricity consumer councils in Brazil. A series of national surveys were conducted with industry authorities, experts, representatives of electricity distributors and representatives of final consumers. Finally, we present the results of these surveys, which allowed the derivation of primary requirements for the design of the collaboration platform that is under development.