DI-048 Pharmaceutical care programme in fertility treatments: Analysis of patient satisfaction levels

Background The drugs listed in fertility treatments are complex in both their preparation and handling, and in routes of administration, in most cases subcutaneously. Hospital pharmacies are now responsible for dispensing these drugs. Thus it is necessary to implement pharmaceutical care programmes to improve patient information and, ultimately, the effectiveness of these treatments. Purpose To analyse the user’s level of satisfaction, by anonymous written survey, with a pharmaceutical care programme for fertility treatments. Material and methods Transversal study over 7 months (September 2014 to March 2015). The pharmaceutical care programme consisted of: (A) initial interview with the patient in order to gain information on allergies and interactions between prescribed medications and regular medications. Dosage, method of administration, handling, storage conditions and adverse effects of these drugs were also explained; (B) follow-up interviews after each medical check-up where adherence was checked, drug related problems were resolved and prescribed medication was dispensed. To assess the level of satisfaction, a 5 question survey with a Likert Scale was delivered to each patient. The 5 questions assessed the quality of care and usefulness of information received by the pharmacist. In addition, the users were requested to indicate, in order of importance, the following three aspects: (1) confidentiality and privacy, (2) information received by the pharmacist and (3) accessibility and facilities. Finally, the questionnaire included an overall assessment of the attention provided in a scale of 1–10 (10 being the highest rating). Ethics approval was obtained. Results 62 users received the survey and 54 completed it. 100% of patients who completed the survey felt very satisfied with the information received from the pharmacist and with the care received. The information received by the pharmacist was the most important factor for 63% of respondents. The overall rating average for helpfulness/care received was 9.09 points. Conclusion According to the results of our survey and the high level of user satisfaction, we can conclude that pharmaceutical care programmes in fertility treatments are an important strategy for achieving optimal treatment compliance by the patient. No conflict of interest.