Successful Deployment of Cloud-hosted Services and Performance Management for Community Care

Achieving systematic performance management of care processes across a health region requires an architecture that balances interoperability and data standardization with data governance and privacy compliance. This paper presents a case study of a successful pilot of cloud-hosted performance management for community care by a Regional Health Authority mandated with coordinating home care amongst 54 Community Support Services agencies. Cloud-hosted data services enabled data integration to a common data model. Formal data sharing agreements and privacy definition documents controlled aggregation and data masking to protect privacy while enabling accurate and comprehensive performance management services for all agencies.