Process Mining and Value Stream Mapping: An Incremental Approach

Organizations of all sizes and complexities are increasingly facing a challenging environment. Competition is increasingly fierce and market dynamism requires agility in emerging issues to adapt and survive. Understanding and promoting process improvements is a necessity that has troubled managers and, these use methods and tools to support their work teams in the search to eliminate losses and waste. This article aims, from a theoretical and conceptual approach, to understand VSM, its application, main positive aspects, and problems, as well as to present concepts and premises of process mining. To study two process mapping tools that are Value Stream Mapping (VSM) and Process Mining PM showing a way to improve these approaches. Seek its foundations in a quick literature review, propose a method to apply the two tools empirically and in a case study provide the authors with evidence that indicates an incremental improvement in the mapping process.