Study on the Continuance Use of Software-as-a-Service Cloud System: The Role of Technology Maturity

In this paper, we study the relationships among task-technology fit (TTF), performance, and information system (IS) continuance in the different levels of Software-as-a-service (SaaS) maturity. Two-hundred-and-seven survey responses from Korea were analyzed using partial least square. The results indicate that the more a user evaluates TTF, a user gets higher performance. The results also show that performance factors significantly influence SaaS continuance intention, which is moderated by SaaS maturity. This is important because research on IS use and performance primarily examine technologies that are novel or may not be fully mature at the time of implementation. Technology maturity warrants should be investigated in future studies.