Telephone switchboard

A telephone switchboard is a telecommunications system used in the public switched telephone network or in enterprises to interconnect circuits of telephones to establish telephone calls between the subscribers or users, or between other exchanges. The switchboard was an essential component of a manual telephone exchange, and was operated by switchboard operators who used electrical cords or switches to establish the connections. A telephone switchboard is a telecommunications system used in the public switched telephone network or in enterprises to interconnect circuits of telephones to establish telephone calls between the subscribers or users, or between other exchanges. The switchboard was an essential component of a manual telephone exchange, and was operated by switchboard operators who used electrical cords or switches to establish the connections. The electromechanical automatic telephone exchange, invented by Almon Strowger in 1888, gradually replaced manual switchboards in central telephone exchanges around the world. In 1919, the Bell System in Canada also adopted automatic switching as its future technology, after years of reliance on manual systems. Nevertheless, many manual branch exchanges remained operational into the second half of the 20th century in many enterprises. Later electronic devices and computer technology gave the operator access to an abundance of features. A private branch exchange (PBX) in a business usually has an attendant console for the operator, or an auto-attendant, which bypasses the operator entirely. Following the invention of the telephone in 1876, the first telephones were rented in pairs which were limited to conversation between the parties operating those two instruments. The use of a central exchange was soon found to be even more advantageous than in telegraphy. In January 1878 the Boston Telephone Dispatch company had started hiring boys as telephone operators. Boys had been very successful as telegraphy operators, but their attitude, lack of patience, and behavior was unacceptable for live telephone contact, so the company began hiring women operators instead. Thus, on September 1, 1878, Boston Telephone Dispatch hired Emma Nutt as the first woman operator. Small towns typically had the switchboard installed in the operator's home so that he or she could answer calls on a 24-hour basis. In 1894, New England Telephone and Telegraph Company installed the first battery-operated switchboard on January 9 in Lexington, Massachusetts. Early switchboards in large cities usually were mounted floor to ceiling in order to allow the operators to reach all the lines in the exchange. The operators were boys who would use a ladder to connect to the higher jacks. Late in the 1890s this measure failed to keep up with the increasing number of lines, and Milo G. Kellogg devised the Divided Multiple Switchboard for operators to work together, with a team on the 'A board' and another on the 'B'. These operators were almost always women until the early 1970s, when men were once again hired. Cord switchboards were often referred to as 'cordboards' by telephone company personnel. Conversion to Panel switch and other automated switching systems first eliminated the 'B' operator and then, usually years later, the 'A'. Rural and suburban switchboards for the most part remained small and simple. In many cases, customers came to know their operator by name. As telephone exchanges converted to automatic (dial) service, switchboards continued to serve specialized purposes. Before the advent of direct-dialed long distance calls, a subscriber would need to contact the long-distance operator in order to place a toll call. In large cities, there was often a special number, such as 112, which would ring the long-distance operator directly. Elsewhere, the subscriber would ask the local operator to ring the long-distance operator.