Value shop

A value shop is an organization designed to solve customer or client problems rather than creating value by producing output from an input of raw materials. The principles of value shop were first conceptualized by Thompson in 1967, and properly defined by Stabell and Fjeldstad (1998), who also created the name. A value shop is an organization designed to solve customer or client problems rather than creating value by producing output from an input of raw materials. The principles of value shop were first conceptualized by Thompson in 1967, and properly defined by Stabell and Fjeldstad (1998), who also created the name. Compared to Michael Porter's concept of the value chain, there is no sequential fixed set of activities or resources utilized to create value. Each problem is treated uniquely and activities and resources are allocated specifically to cater to the problem in question. According to the research of Charles B. Stabell and Øystein D. Fjeldstad, the value configuration analysis (1998), five main generic activities are carried out in the organization: