Serviceability (computer)

In software engineering and hardware engineering, serviceability (also known as supportability,) is one of the -ilities or aspects (from IBM's RAS(U) (Reliability, Availability, Serviceability, and Usability)). It refers to the ability of technical support personnel to install, configure, and monitor computer products, identify exceptions or faults, debug or isolate faults to root cause analysis, and provide hardware or software maintenance in pursuit of solving a problem and restoring the product into service. Incorporating serviceability facilitating features typically results in more efficient product maintenance and reduces operational costs and maintains business continuity. Excellent example of Serviceability Feature Requirements: