Xingyang Lv

Southwestern University of Finance and Economics

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Yue Liu

Chinese Academy of Medical Sciences & Peking Union Medical College

Chunxiao Li

Nankai University

Shuangyu Xu

University of Missouri

Jiaojiao Sun

Suzhou University of Science and Technology

Yang Yang

Hunan Normal University

Jin Ai

East China Normal University

Xiaoxiao Fu

University of Central Florida

Jingjing Luo

Fudan University

Doğan Gürsoy

University of Johannesburg

Xingping Cao

Sichuan Agricultural University

Cooperative Institutions

Southwestern University of Finance and Economics

Nankai University

Sichuan University

Fudan University

Sichuan Agricultural University

Chinese Academy of Medical Sciences & Peking Union Medical College

University of Electronic Science and Technology of China

Chongqing University

China University of Mining and Technology

Shandong University

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The role of extraordinary sensory experiences in shaping destination brand love: an empirical study

Journal of Travel & Tourism Marketing (2021)

Xingyang Lv Ailing Wu

This study investigates the contribution of extraordinary positive sensory experiences to the development of destination brand love utilizing two studies. Study 1, based on online reviews, finds that destination brand love stems from extraordinary sensory experiences. A survey collecting longitudinal data in Study 2 further examines that common sensory experiences do not influence destination brand love significantly and reveals that momentary happiness and retrospective happiness are serial mediators between the extraordinary sensory experiences and destination brand love. Thus, these findings suggest that providing extraordinary positive sensory experiences is an effective way to facilitate destination brand love.

Empirical Research

10.1080/10548408.2021.1889447

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Citations (72)

Peaks and troughs: Are heart rate cues more attractive to tourists?

Tourism Management (2024)

Xingyang Lv Ping Feng Qiuxia Chen Xiaoting Huang Xiao‐Xiao Fu

10.1016/j.tourman.2024.105098

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Citations (0)

Value co-destruction: The influence of failed interactions on members’ behaviors in online travel communities

Computers in Human Behavior (2021)

Xingyang Lv Rui Zhang Qiuyun Li

Value (mathematics)

Distrust

Social loafing

Counterproductive work behavior

Word of mouth

10.1016/j.chb.2021.106829

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Citations (37)

Evaluation nudge: Effect of evaluation mode of online customer reviews on consumers’ preferences

Tourism Management (2017)

Huimin Tan Xingyang Lv Xiaoyan Liu Doğan Gürsoy

Mode (computer interface)

Mode choice

10.1016/j.tourman.2017.09.011

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Citations (104)

I Join, So I Enjoy: How Customer Participation Increases Wellbeing

Journal of Happiness Studies (2023)

Xingyang Lv Rongbin Tang Jia Luo Min Zhang Qiuyun Li

Customer delight

Customer Satisfaction

Customer intelligence

Customer to customer

10.1007/s10902-023-00703-w

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Citations (2)

Is cuteness irresistible? The impact of cuteness on customers’ intentions to use AI applications

Tourism Management (2021)

Xingyang Lv Jingjing Luo Yuqing Liang Yuqing Liu Chunxiao Li

Hospitality

Customer Service

Social network service

10.1016/j.tourman.2021.104472

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Citations (62)

Investors’ willingness to use robo-advisors: Extrapolating influencing factors based on the fiduciary duty of investment advisors

International Review of Economics & Finance (2024)

Haohan Luo Xin Liu Xingyang Lv Yubei Hu Ali J. Ahmad

Robo-advisors are increasingly seen as a solution for the growing demand for timely and actionable financial advice. However, systematic barriers to their deployment and use persist. Understanding the factors that influence investors' willingness to consult with robo-advisors is key to their wide-scale adoption. This research aims to isolate the factors influencing the willingness to use robo-advisors in investment advisory services. We focus on three drivers: (1) performance of robo-advisors, (2) human-computer interaction, and (3) the reputation of suppliers. Results indicate that 'performance efficacy', 'perceived ease of use', 'customer education', and 'corporate reputation' positively influence the perceived value, leading to higher adoption intention. Additionally, 'performance efficacy', 'perceived privacy protection' and 'corporate reputation' positively contributes to the building of trust, which in turn leads to higher adoption intention and asset allocation ratio. For adoption intention of robo-advisors, low-experience investors are "value-driven", while highly experienced investors are "trust-driven". The research highlights the potential of artificial intelligence-based applications for user behavior research and suggests design improvement for robo-advisor developers to increase adoption in financial advisory services.

Investment

Investment Decisions

10.1016/j.iref.2024.103411

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Citations (2)

Visitor Engagement, Relationship Quality, and Environmentally Responsible Behavior

International Journal of Environmental Research and Public Health (2020)

Zhou Xiao-li Tang Chengcai Xingyang Lv Bo Xing

Visitor environmentally responsible behavior (ERB) is helpful for promoting the sustainable development of tourist destinations. Existing studies on visitor ERB tend to either focus on restraining visitors’ environmental misconducts or rely on visitors’ psychological factors. Based on the theory of engagement, this paper constructs a theoretical model to explain visitors’ self-conscious ERB. Visitor engagement with the destination is investigated as an independent variable which leads to the improvement of relationship quality and visitor ERB. Relationship quality is explored to mediate the impact of visitor engagement on ERB. In addition, the moderating role of environmental clue on the tested relationships is also examined. This study adopts partial least squares structural equation modeling (PLS-SEM) to investigate a total of 410 valid questionnaires. The results show that (1) visitor engagement with the destination positively affects visitor ERB; (2) relationship quality mediates the impact of visitor engagement on visitor ERB; (3) environmental clue plays a significant moderating role in the effects of engagement and relationship quality on visitor ERB. The study extends theoretical perspectives on visitor ERB and customer engagement, and provides managerially practical value to better understand visitors’ self-conscious ERB.

Visitor pattern

10.3390/ijerph17041151

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Citations (29)

Destination Sensory Marketing: Principles and Measurement

Tourism and Hospitality Prospects (2020)

Xingyang Lv

10.12054/lydk.bisu.139

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Citations (0)

To buy or not to buy? The effect of time scarcity and travel experience on tourists' impulse buying

Annals of Tourism Research (2020)