Abstract Company culture, consisting of a shared pattern of basic values, beliefs, and organizational assumptions, is widely accepted as a powerful force to drive performance‐enhancing behavior in an organization. Changing a well‐established culture is, however, a highly complex issue. It is thus very challenging to implement a new organizational culture. This article presents the measurement‐communication‐recognition (MCR) framework to manage culture changes in an organization. Ten cultural elements are strategically identified, whereas a four‐stage approach of implementation methodology is proposed in the framework. © 2002 Wiley Periodicals, Inc.

Organizational Communication

Empirical Research

10.1002/hfm.10021

Cite

Citations (14)

Multi-granular hybrid information-based decision-making framework and its application to waste to energy technology selection

Information Sciences (2021)

Xiaohong Pan Shi-Fan He Ying-Ming Wang Kwai‐Sang Chin

Rank (graph theory)

10.1016/j.ins.2021.12.034

Cite

Citations (15)

An integrated machine learning framework for hospital readmission prediction

Knowledge-Based Systems (2018)

Shancheng Jiang Kwai‐Sang Chin Gang Qu Kwok‐Leung Tsui

Feature Engineering

10.1016/j.knosys.2018.01.027

Cite

Citations (55)

Internet-based intensive product design platform for product design

Knowledge-Based Systems (2002)

Shouqin Zhou Kwai‐Sang Chin Prasad Yarlagadda

Representation

10.1016/s0950-7051(02)00035-7

Cite

Citations (14)

A linear programming approximation to the eigenvector method in the analytic hierarchy process

Information Sciences (2011)

Ying‐Ming Wang Kwai‐Sang Chin

Rank (graph theory)

Linear equation

10.1016/j.ins.2011.07.009

Cite

Citations (19)

Modified genetic algorithm-based feature selection combined with pre-trained deep neural network for demand forecasting in outpatient department

Expert Systems with Applications (2017)

Shancheng Jiang Kwai‐Sang Chin Long Wang Gang Qu Kwok‐Leung Tsui

Autoencoder

Feature (linguistics)

10.1016/j.eswa.2017.04.017

Cite

Citations (136)

A proposed framework for implementing TQM in Chinese organizations

International Journal of Quality & Reliability Management (2002)

Kwai‐Sang Chin K.F. Pun

With ever‐increasing competition in today’s business environment, organizations are seeking every opportunity to improve their business results. Attaining continuous performance improvement and business excellence is the common goal that ties with the concepts of total quality management (TQM). This paper presents a review of the literature concerning the difficulties regarding TQM implementation. It is followed by a description of the UMIST‐TQM implementation framework. Further primary research has attempted to identify unique difficulties, which may exist in Chinese organizations with respect to TQM implementation and adoption of the UMIST framework. A case study approach of six Chinese companies was used to validate the framework to establish the current state of TQM implementation and achievements over a 12‐month period. The main findings conclude that while TQM can help organizations to achieve improvements, this is often delayed due to the lack of attention to cultural implications and systems. The paper proposes that the UMIST framework can enable Chinese organizations to select an appropriate starting point for their TQM efforts, and develop an improvement process at a pace suitable to their business environment.

Total Quality Management

Excellence

Pace

10.1108/02656710210415686

Cite

Citations (126)

An expert system for injection mold cost estimation

Advances in Polymer Technology (1995)

Kwai‐Sang Chin T. N. Wong

Abstract In recent years, the notion of the expert system (ES) has become very popular, and its enormous potential to industry and ways in which it could improve decision‐making have been recognized. This article presents the research work of an expert system (ESIMCOST) the authors developed to assist the manufacturers in the injection mold cost estimation at the early product design stage. The system domain is concerned with the concurrent decision‐making of the plastic part design, injection mold design, and mold‐making process planning during the cost estimation process. Numerous interrelated variables and technical data for estimating the injection mold cost are well organized. With the inputs of the features of a plastic part, the ESIMCOST will generate an estimated cost of the injection mold required to produce the part. Some of the projected benefits from the system implementation are addressed in the article. © 1995 John Wiley & Sons, Inc.

10.1002/adv.1995.060140404

Cite

Citations (15)