Abstract Researchers are often faced with challenges of measurements for the phenomena of their interest. Progress in such situation can only be done through developing new measurements. Therefore, grounded on the pool of items generated from previous literature, this study takes a qualitative approach to develop a valid measure for internal crisis communication following two stage of Churchill’s seminal theory. This study used semi-structured in-depth interviews for collecting data with a sample of 12 informants who are employees of an electric distribution company in Nigeria. The findings of this study indicated that the new internal crisis communication measure improved the quality of communication between management and employee during crisis. This study could provide policy makers, regulators, managers, and government on how to improve the crisis management among stakeholders. Also, the study is significant to the literature particularly in developing economy on crisis management that is lacking. Further study could look at internal stakeholders during crisis in other sectors.
Past advertising and marketing research has employed two distinct approaches to understanding consumer behavior.Some studies have used the informational social influence approach by operationalizing the consumer behavior outcome domain as a psychological phenomenon wherein individuals are intended to adopt the actions of others to replicate the accurate behavior in a specified condition.This is contrasted with the cultural approach that advocates normative influence where an individual conforms to be adored or accepted by others.This study is inclined to shed light on the cultural approach wherein conformity is an influence involving a change in consumer behavior to align with normative standards.It is also a common and pervasive approach to define the domains of cross-cultural advertising studies wherein norm-congruence is used in defining the influences on consumption patterns.For a better description, in the case of cultural values incongruence, an individual is persuaded to do somewhat that they might not intend to do but which they distinguish as "necessary" to retain a positive relationship with his/her associated members of a particular group or culture.Thus, the conformity approach generally consequences from identification with the group associates or from compliance of some associates to appease others.The study offered a direction for future international advertising research to tap the cultural influences by using GLOBE dimensions.
A multi-stage approach to develop an empirically-validated instrument is developed in this study to assess the Malaysian youth leadership competencies through a multi-dimensional set of individual cognitive-affective constructs that have an influence on the youth leadership competencies. Also, an initial item pool is developed through an extensive literature review and a dimensional structure is tested via focus group interview. Then, the first set of instruments was developed and validated by a selected panel of experts. The study further tested the clarity and representativeness of the item by experts. This was followed by the reliability test of the item through a pilot study using 30 respondents. A main survey of over 541 youth throughout Malaysia has been collected. The model good of fitness is deductively tested through factor analysis (EFA). After identifying the rationales behind youth leadership, the validated instrument has the heuristic potential to clarify the theories of leadership and culture. The 10-factor measures can be both prescriptively and descriptively employed. In addition, the study presents a pragmatic approach to assess competencies among the youth and can equally be used to create a foundational level of the Malaysian youth leadership competencies scale. This measure presents a leadership construct that serves as a complement to early research by scholars in the field of leadership. The findings with the suggestions provided in this study serve as alternative perspectives to leadership measures and as an extension to the basic framework for future exploration.
In general, digital media but specifically social media are distinctive feature for political strategies in contemporary election campaigns. Therefore, this paper aims to investigate the attitude of the follower on the content of message in the context of popular micro-blogging site called Twitter. This paper focuses on leaders twitter content and the follower attitude of Bandung Mayor in Indonesia. The leaders Twitter content is developed through the perception of political communication messages that will attract more followers to the achievement and quality of the leader. This research tests the relationship between leaders twitter content that consist of news sharing, context of message, quality of communication and daily activities updates with the attitude of the followers. More tests were carried out to examine the most significant predictor of the followers attitude on the content component of twitter. The findings reveal that the three components in leaders twitter content are positively significant with the follower attitude. B y analysing the strategies of political leaders behind the use of social media, this article contributes to the on-going research of political influence on social media.
A considerable amount of literature has concluded that employee relations has always been overlooked in the area of crisis communication. Therefore, the aim of this study is to investigate the antecedents of internal crisis communication (ICC) that include safety culture, supportive environment, social media usage, management commitment and the consequences on the other hand comprising affective commitment, perceived organizational support, and employee crisis perception in the context of high risk industry in Malaysia. Past literature are used to develop a self-administered questionnaire and in-depth interview, was conducted for 277 employees of oil and gas industry while structural equation model (SEM) was employed as the tool of the analysis technique. The results show that safety culture, supportive environment, and management commitment have positive effects on internal crisis communication but with no effect on social media usage. Also, ICC is reported to correlate positively with affective commitment, perceived organizational support, and employee crisis perception. The model is developed on the basis of Situational Crisis Communication Theory and Sense-making Theory as the underpinning theories.
Purpose This paper aims to investigate the conceptualisation of corporate communication management (CCM) and its dimensionality from the practitioners’ perspectives. It proposes to validate an operational definition and dimensions of the CCM construct, which have not been identified in the literature. Design/methodology/approach The initial concepts are based on academic literature and followed by 12 face-to-face interviews with corporate communication practitioners and consultants from Malaysia to confirm the practicality of each dimension. QSR Nvivo Version 9.0 software is used to analyse the qualitative data. Then, the data are classified through deductive content analysis based on key words or themes. Findings The diverse perspectives are shown from the practitioners and consultants on the dimensionality of CCM. Most of the interviewees suggest that CCM dimensions include corporate advertising, corporate affairs, investor relations and employee communication within the corporate communication and other departments. They also found the public relations and media relations are clearly under corporate communications manager’s supervision. This research confirms the concept of CCM and its dimensionality to operationalise the CCM construct. The CCM dimensions also offer opportunities for further research to develop the measurement scales. Originality/value This research contributes to the clarification on the subject matter by developing clear concepts of the CCM and by offering insights about the role of the CCM dimensions, which help managers to more successfully incorporate the CCM dimension into the corporate management strategy. This paper also examines the concept of CCM and confirms its dimensionality, which helps in developing the CCM measurement for further quantitative research.
This study attempts test the affects of superior-subordinate relationships on group co-operative communication. Based on the Tukey’s HSD multiple comparisons test indicates that there are significant differences in subordinates’ perceptions of cooperative
communication between in-group and out-group; mid-group and out-group; and between mid-group and in-group. This study also reveals that the impact of superior-subordinate
relationships were greater on cooperative communication behavior between group members in Malaysia compared to US respondents. Thus, in a relation-oriented society
like Malaysia, the supervisor may be a more important factor in influencing employee behavior and attitudes at work group than organization as an impersonal entity. The
consequences of these results were elaborated in details.
Recently, the growing body of research has waded into the decline of formal political participation and engagement among youth especially voting and party allegiance due to the heightened youth activism such as protests and demonstrations. However, past research proposes that there is a significant relationship between the usage of social media and online political participation among youth. Many of those studies have inordinately relied on college students as samples rather than the entire population of youth with a vast amount of knowledge and experience in. Yet, only few researches have tried to uncover the tendencies of youth participation in formal political activities such as voting and party allegiance via the unprecedented social networking sites such as Facebook to address this issue, the study has employed multiple regression analysis to examine the correlation between use of Facebook, interactivity with politicians, Facebook information quality, political interest and offline political participation among Nigerian youth. This study has shown that Facebook use, interactivity with political figures, Facebook information quality and political interest significantly correlates with offline political participation. Social media allows marginalized youth to interact with friends and political figures, fostering their engagement in political issues, as well as enabling them to share and express their opinions thus draw youth participation in political activities such as voting. Incisively, Facebook serves as a gateway where youth can acquire political knowledge and information. It has become apparent that social media helps to lower the barriers and widen the scope of informal political activities. Keywords : Political participation, social media, youth, Facebook usage, Nigeria.
This study looks at the adjustment of self-initiated academic expatriates working at one of the public universities in Malaysia. The main aim of the research is to investigate the relationship between Multicultural Personality Questionnaire (MPQ) and the expatriate's personal, professional and social adjustment. The MPQ consists of five dimensions - cultural empathy, open-mindedness, social initiative, emotional stability and flexibility. One-hundred and one questionnaires were distributed to self-initiated academic expatriates attached to various departments at the university. Results show that the MPQ predicts all three types of adjustment. Apart from the results, the discussions and limitations of the study are also presented in the paper.
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