Michele Cano-Kourouklis

University of the West of Scotland

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Scott McCrossan

University of the West of Scotland

Anietie Matthew

University of the West of Scotland

Brian Jm Quinn

Boston Children's Museum

Robert Saxby

BAE Systems (United Kingdom)

Abdessamad Kobi

Université d'Angers

Amanda MacArthur

Joan Scott

Health Resources and Services Administration

Evi Viza

University of the West of Scotland

Eileen O’Neill

University of Massachusetts Amherst

David Moyes

University of the West of Scotland

Cooperative Institutions

University of the West of Scotland

NHS Dumfries and Galloway

Boston Children's Museum

Boston Children's Hospital

Baptist Health Foundation

Intel (Ireland)

University of Louisville

Boston College

University of St Andrews

St. Andrews University

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Critical Success Factors for Implementing Lean thinking in Higher Education

Michele Cano-Kourouklis Amanda MacArthur

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An initial assessment of Lean Management methods for Industry 4.0

The TQM Journal (2020)

Robert Saxby Michele Cano-Kourouklis Evi Viza

Purpose The purpose of this paper is to present the results of an assessment into how well the Lean Management method will support continuous improvement in the world of Industry 4.0. Design/methodology/approach Using thematic analysis of literature, the Lean Management method and Industry 4.0 were deconstructed into their constituent elements. Semi-structured interviews were then carried out with five Quality Specialists in manufacturing to gather opinions on how well each Lean element supported each theme of Industry 4.0. Findings This initial research highlighted that the Lean method can integrate new technologies, to allow it to better support continuous improvement in the world of Industry 4.0. It was found the supportive elements of Lean in the world of Industry 4.0 would include Continual Improvement, Engaging the Supply Chain, Pull Systems and having a Customer Focus. Research limitations/implications This was a scoping study as a precursor to further research and was based on the opinions of five Quality/Lean Specialists. However, the results determine that Lean can be supported by Industry 4.0 technologies. Practical implications Those constituent elements of Lean which might be updated to better support quality improvement in the world of Industry 4.0 have been identified. A methodology by which expanded research may be undertaken has been demonstrated. Originality/value The findings contribute to knowledge by providing a focus on the key supporting elements of Lean implementation for Industry 4.0 in the manufacturing sector.

Lean laboratory

Thematic Analysis

Industry 4.0

Total Quality Management

Manufacturing

10.1108/tqm-12-2019-0298

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Testing the three Rs model of service quality

The TQM Journal (2016)

David Moyes Michele Cano-Kourouklis Joan Scott

Purpose Building on previous work (Cano and Moyes, 2013; Douglas and Moyes, 2013; Moyes, 2012) this study further develops the proposition that word-of-mouth and customer retention are enhanced through the ‘3 Rs’ of service quality; viz. reliability, responsiveness and recovery. Work to date in this field has developed and tested the model in two different rural locations. However, there may be underlying factors in rural areas which cause the correlation between customer satisfaction and loyalty behaviour to be overstated. Therefore, to control for the possibly distorting effects of rurality, this study examines the loyalty responses of urban service-users.

Rurality

Customer Satisfaction

Word of mouth

10.1108/tqm-02-2015-0026

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Implementing a Greener Hydraulic Fracturing in Scotland

Michele Cano-Kourouklis Anietie Matthew Brian Jm Quinn

Abstract - The drive to implement unconventional gas drilling by means of hydraulic fracturing in United Kingdom (UK) has been a major issue of concern due to the potential environmental and health impacts. This paper is aimed at examining the following: what triggers the need for the unconventional gas; the process of unconventional gas through hydraulic fracturing method; the potential risks of hydraulic fracturing to the environment and to human health; key success factors for implementing hydraulic fracturing; possible options in fluids to go greener from the traditional approach; pros and cons of the various fluid options to ascertain their sustainability. It also presents a project methodology for hydraulic fracturing and discusses what needs to be determined before it is implemented in the UK.

Fracturing fluid

Hydraulic fluid

Directional Drilling

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ISO9001 Certification in UK Organisations A comparative study of motivations and impacts.

HAL (Le Centre pour la Communication Scientifique Directe) (2013)

Scott McCrossan Michele Cano-Kourouklis Eileen O’Neill Abdessamad Kobi

Since its introduction in 1987 the ISO 9000 series of standards has become a worldwide success, with it now considered as the minimum standard for a quality management system. The number of ISO 9001 certified companies is increasingly annually. This paper presents the results of research aimed at assessing if the motives for obtaining ISO 9001 certification, and the perceived impacts to be derived from ISO 9001 certification, are seen to vary across different industrial sectors. The study uses a two-phase sequential explanatory mixed methods design, with quantitative data collected from 111 organisations and qualitative data collected from four organisations in the first and second phases respectively. Results show that there are significant statistical differences in the motives for obtaining ISO 9001 certification and also show statistically significant differences in the impacts of ISO 9001 certification based on industrial sector. These results provide a useful addition to the present knowledge in the study of ISO 9001 certification in terms of impact.

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