Understanding the role of human capital is one of the key considerations in delivering and sustaining competitiveness. Managing employees in the hospitality industry is particularly a challenging task as the industry is considered to be labor intensive. High turnover and increasing employee demands are among the problems that are identified as threats to maintaining a strong competitive position. Successful hotels attempt to retain their best employees in an effort to adapt to changing environments and increased competition. Effective hotel human resource systems can produce positive outcomes, through effective employee retention strategies that focus on work force motivation, attitudes and perception. The positive implementation of these strategies can influence and create employee satisfaction. This study aims to focus on the relationship between the mediating variables of motivation, attitudes, perception and their effect on employee satisfaction. These findings are based upon an extensive survey carried out between April 2009 and June 2009 in the small mountainous state of Uttarakhand, located within the Indian sub-continent. Although the area of study is confined to the Kumaon region of Uttarakhand, the authors contend that the findings and implications can be applied to other remote developing tourist destinations in other regions.
Purpose Consumers and businesses are becoming increasingly conscious of sustainable business practices and are often willing to pay a premium for responsibly sourced and manufactured products. Many countries and organizations have implemented regulations and standards for sustainability and companies face penalties or are barred from exporting for not meeting the requirements. Rooted in the resource-based view theory, this study aims to test a moderated mediation model to improve the sustainability performance of exporting firms. Design/methodology/approach Textile firms generating more than 25% of export revenues were targeted for this research. The data collected from 245 middle management-level employees were tested for reliability and validity. The structural equation modelling in AMOS 26 was used to test hypotheses. Findings Organizational readiness for green innovation (ORGI) has a direct positive effect on sustainability performance. The mediation analysis implies that ORGI translates into sustainability performance through improvement in green innovation performance. The moderating effect of knowledge integration highlights the importance of being prepared internally and actively seeking and incorporating external knowledge to improve green innovation performance. Originality/value The findings offer a solid foundation for informed decision-making, policy development and strategies to improve sustainability performance while aligning with the global nature of the textile industry and its inherent challenges. The proposed model and practical implications guide policymakers and managers of exporting firms to foster a culture of green innovation to leverage the effect of their readiness for green innovation on sustainability performance.
Purpose This research explains the critical role of technological readiness and green dynamic capabilities in enhancing the sustainability performance of manufacturing firms, which is pivotal for achieving the United Nations’ Sustainable Development Goals. The theoretical framework is grounded in the dynamic capability theory, positing that technological readiness enhances a firm’s green dynamic capabilities, and employee green behavior moderates the effect on the sustainability performance of manufacturing firms. Design/methodology/approach Quantitative data from 1,660 managerial employees of a diverse sample of manufacturing firms was aggregated at the firm level using interclass correlation and interrater agreement, ensuring robustness using at least two responses per firm. With the final dataset of 418 firms, structural equation modeling was conducted using AMOS26. Findings The findings reveal that technological readiness positively affects sustainability performance and enhances it through green dynamic capabilities. Furthermore, the study highlights the positive moderating role of employees’ green behavior, amplifying the impact of green dynamic capabilities on sustainability performance. Originality/value This research makes a novel contribution to the body of knowledge by integrating dynamic capability theory with empirical evidence on sustainability performance. It represents a significant step toward promoting a more sustainable and responsible future for organizations and society and provides comprehensive insights into the complex interplay of these variables. These insights are crucial for academia, industry practitioners and policymakers striving to foster sustainable practices within the manufacturing sector.
Human Resource Management, an integral part of an organization, often ensures the success of the shared relationship between employees and an organization by identifying and satisfying the needs of the employees beginning with recruitment and continuing throughout their career. This article aims to analyze the Human Resource practices in hotels in the mountainous state of Uttarakhand, India located in the Himalayas. This particular geographic location of India offers human resource challenges that are unique to this popular tourist destination. Results from this study show that employees are satisfied with their compensation packages but not with the working conditions, and the employee turnover rate is relatively high. Adequate training is not often provided by the hoteliers to develop employees' operational skills. Recruitment is mainly through internal referrals leading to high inbreeding and subsequent other human resource problems. There is a significant gap between what is expected from new employees and the skill levels of available talent pool.
This chapter focuses on understanding the post-COVID-19 pandemic travel preferences and perception of Omani travelers, which is a mix of citizens and expatriate residents. Primary and secondary data methodology was employed for collecting and analyzing data. Data from both qualitative and quantitative sources were gathered and analyzed. The sample survey includes 425 respondents from the Sultanate of Oman, consisting of a mixed population of citizens and expatriate residents. The findings conclude that most of the respondents are willing to travel to reunite with their families and friends post-COVID-19. They are more inclined toward staycations and want to go for domestic and local trips. Though they will be very interested in traveling post-pandemic, the sales campaign and promotional deals may not be the primary motivator for them to travel. Overall, safety, hygiene, dependable health, and sanitation arrangement will play a crucial role in the residents' decisions about traveling post-COVID-19 pandemic.
Technical and vocational education and training (TVET) is an important contributor to the sustainable economic development to achieve Sustainable Development Goals (SDGs) and Oman Vision 2040. TVET is expected to facilitate the insertion of young people and adults into the labor market and their career progression. The tourism and hospitality sector is a priority sector for a country's Tanfeedh plan for economic diversification. This chapter highlights the historical and existing practices in the Oman's TVET system that can be considered as enterprise-based learning that includes apprenticeship, OJT for students and workers of different ages. This chapter focusses on the practical attempts to incorporate work-based learning leading to identification of the strengths, weakness, and opportunities for all the people concerned. It highlights the present situation and future outlook of technical and vocational education and training in the tourism and hospitality sector in Oman.
This study examines the significance of Oman’s sustainable strategies to mitigate overtourism. The study adopts a quantitative study design with a survey method to investigate the strategies’ effectiveness. Two hundred twenty participants were recruited through random sampling, most of whom were male. The data was collected from October to November 2020, and the data collection process lasted for four months, from December to March 2021. This study also reviews the role of economic challenges in causing overtourism in Oman. Further, it analyses the sustainable strategies adopted by the Omani government to overcome the overcrowding of tourist places in Muscat and Salalah and prevent the deterioration in the quality of tourism-related services and products. The significance and impact of the sustainable strategies were investigated through factor analysis. We developed the following hypotheses: (i) the economic challenges have resulted in overcrowded tourism in Oman; (ii) the sustainable strategies or framework(s) are sufficient to overcome overtourism in Oman; and (iii) there is a significant impact of sustainable strategies or framework(s) to overcome overtourism in Oman. The study concluded that economic challenges directly impacted the quality of the services and the entire hospitality and tourism sector in Oman, concerning overtourism. However, the government of Oman has adopted sustainable strategies and frameworks to address this overtourism challenge. Most respondents asserted that the steps taken to mitigate overtourism were significant in eliminating the challenge of overtourism in Oman.
This study explores the intricate relationship between contemporary challenges, specifically eating disorders, and the impact of technology and social media on overall well-being. It centers on the application of smart wearable technology for monitoring mental and physical well-being to address health issues effectively. It emphasizes the crucial role of social media in shaping the overall customer experience, underscoring the significance of Social Media Optimization (SMO) and proactive customer engagement strategies to foster a positive digital presence and build lasting customer loyalty. The study highlights the transformative influence of immersive technologies on customer engagement (CE), offering personalized experiences that seamlessly blend physical and digital realms. These technologies not only bolster sales performance and streamline decision-making but also cultivate psychological engagement, providing a holistic understanding of products or services.
FFA, FAIA (Acad), is the Head of the Department of Insurance, in charge of the Bachelor of Commerce in Insurance, the Bachelor of Commerce (Honours) and Master's degrees in Insurance and Risk Management and Senior Lecturer at the University of Malta.He set up the Insurance Department in 2015 and started and coordinates the MA and MSc Insurance and Risk Management degrees.He served as the President of the Malta Association of
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