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Kenny L. Jordan
Kenny L. Jordan
University of Tennessee
Hospitality
Marketing
Economics
Public relations
Customer delight
1
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6
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Resort mystery shopping: A case study of hotel service
2018
Journal of Quality Assurance in Hospitality & Tourism
Gallayanee Yaoyuneyong
Jeremy E. Whaley
Rochelle A. Butler
James A. Williams
Kenny L. Jordan
Laura Hunt
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Citations (6)
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